SHIPPING POLICY

Welcome to Bron Coffee’s Shipping Policy!

We are committed to delivering your coffee with speed and safety while maintaining the product's quality and freshness. Below you’ll find information about our shipping options, delivery times, logistics, and return policies.

1. Shipping Options and Costs

  • We offer various shipping methods to suit your needs:
    • Standard Shipping: Estimated delivery time is 5-7 business days.
    • Express Shipping: Estimated delivery time is 2-3 business days.
  • Shipping costs vary based on the chosen method and your location. Exact fees will be calculated and displayed at checkout before finalizing your purchase.

2. Order Processing

  • Orders are processed and prepared for shipping within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

3. Delivery Times and Tracking

  • Delivery times are estimated from the moment your order is shipped and may vary based on the selected shipping method.
  • After shipment, you will receive an email with a tracking code, allowing you to monitor the delivery status in real time.

4. Shipping Destinations

  • We currently ship to the United States and select international locations. To check if we deliver to your area, please refer to the checkout page.
  • Note: For international shipments, any customs duties or taxes are the responsibility of the customer.

5. Return and Refund Policy

  • If there are issues with your order (damaged, lost, or other issues), please contact us at loja@broncoffee.com.br within [number of days] days after receipt.
  • Damaged or incorrect products may be eligible for return or exchange. For more details, please refer to our Return Policy.

6. Order or Address Changes

  • Need to make adjustments? If your order hasn’t shipped yet, we can change the shipping address or modify your order. Contact our team at loja@broncoffee.com.br as soon as possible, and we’ll do our best to accommodate your request.

Questions?

If you have further questions about our Shipping Policy, please don’t hesitate to reach out. We’re here to ensure a pleasant experience with Bron Coffee from order to delivery!

Hello! My name is Michele, I am married to Paulo, and like many others during the pandemic, we had the opportunity to reassess our values. Reflecting on my hectic work in medicine, I sought to transform my lifestyle.

We have always had coffee as a hobby, so we decided to dive deeper into the subject and start a business that connects us daily. In 2020, we embarked on a bold project that would grow even more with the enthusiastic partnership of Dani.

Our shared values, combined with a high-spirited atmosphere, resulted in what we now know as Bron Coffee, a specialty coffee curation with the signature of the perfect cycle—our singular care from the coffee plant to the cup.

BRON is an African word that means: source, origin. Since coffee originates from Africa, this is our tribute and respect to the origins and tradition.

Brazil is the world's largest coffee producer and also produces the best coffees in the world. With the global movement recognizing excellent coffees and new ways of enjoying this beverage, we want to bring Brazilian coffee directly from the farm and honor all coffee enthusiasts by offering a top-quality coffee for your daily life.

We don't want to be rule enforcers, saying coffee must only be special and sugar-free. We aim to spread a culture of understanding what true coffee is, the pleasures of this ritual, and the health benefits of consuming virtuous coffee.

Our purpose goes far beyond just talking about coffee. We speak about the invitation to conscious choices, family tables, moments of connection, and memorable moments in everyday life.

Paulo, Dani, and I are very happy to know that you too will create many stories with Bron Coffee.

Here’s to our stories.